Quality Manager

Lincoln, CA

Benefits: Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, Costco Membership Reimbursement and 40% off Employee Discount

Here at San Francisco Bay Coffee, our mission is to cultivate unrivaled quality, strong partnerships and sustainable practices by pouring our hearts into every cup. Come join us in making SF Bay Coffee the most loved coffee in the world!

About San Francisco Bay Coffee

Established in 1979, SF Bay Coffee operates as a family-owned coffee company in its third generation focused on innovation and sustainability. SF Bay Coffee has an international network of over 32,000 farmers and treats all its suppliers as extended members of the family. They offer a variety of coffee products sourced from farms worldwide, including One Cup and a range of bag sizes, all at various roast levels. The brand also sells coffee related merchandise. SF Bay Coffee sells via the following channels: club, regional and national grocery stores, and online. SF Bay Coffee is committed to sustainable and eco-friendly farming and production. The SF Bay Coffee family has maintained a tradition of quality and exceptional service since their inception. They have cemented their reputation as experts in the coffee world by spearheading innovation to create a high quality and affordable coffee product.

Job Summary

The Quality Manager reports directly to the CEO/President and manages the overall company food safety and quality systems to ensure compliance with regulatory, product identity (organic, kosher, compostable), product specifications and customer requirements. The Quality Manager manages training/development, and performance of the Quality Control, Quality Assurance/Document Control as well as training systems for Operations personnel on Food Safety and Quality.

Key Responsibilities

  • Responsible for the management of daily Quality Control Operations, including material and finished product inspection/testing, hold, and disposition activities
  • Manages the company Quality and Food Safety programs to ensure compliance with applicable regulatory, food safety, quality, product identity, and customer standards. (SQF, Organic, Kosher, FDA, California Department of Health, Costco, HEB, etc.)
  • Serves as SQF Practitioner and site Preventive Controls Qualified Individual. Represents the site as management representative for all food safety, Kosher and quality inspections/audits
  • Reviews and approves all procedures and forms related to food safety and quality to ensure compliance with applicable regulations and standards
  • Manages applications and renewals of site food safety and quality certifications and registrations
  • Manages Internal Audit programs, including regular GMP inspections/audits, to verify and validate the Food Safety Pre-requisite programs and compliance with company procedures
  • Maintains a comprehensive understanding of all products manufactured by the company as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards
  • Formulates and maintains quality objectives in cooperation with Operations and other managers/supervisors to maximize food safety, product quality, and minimize costs
  • Manages the design, implementation, and execution of Quality and Food Safety training programs
  • Acts as recall coordinator. Participates in mock recalls
  • Oversees the corrective and preventive action (CAPA) program
  • Uses Statistical Process Control to analyze quality data for continuous improvement activities
  • Provides Quality metrics for Quality/Food Safety and Operations Management Review
  • Oversees investigations and responses to customer inquiries and complaints
  • Manages Quality Control special projects testing, competitive analysis, production trial support, product development support
  • Responsible for managing the utilization of Quality Documentation and Data Management Systems for document and material change approval workflows, quality records, training records, task management
  • Responsible for administration of Redzone check sheet creation and revision. Responsible for the management of the Quality Control and Quality Assurance Teams
  • Coaches Quality Team to become technical resources for facilitating issue resolution on the production floor. Develops technicians and leads in auditing of production team members performing quality processes
  • In the Quality Manager’s absence, the following employee will fulfill the responsibilities:  QC and QA Supervisors


  • Bachelor’s Degree in Science or Food Science 
  • Minimum 5 years of experience in Quality System and Food Safety Management and supervising employees
  • Completion of Certified Training: HACCP, SQF Practitioner, Preventive Controls Qualified Individual (PCQI)
  • Familiar with food labeling requirements: State, Federal, International, Organic, Compostable, Kosher
  • Professional Skills (typing, systems, applications, etc.)
  • Excellent Computer Skills: Working knowledge of MS Office Applications, use of iPads, managing information in databases and web portals
  • Good communication and presentation skills
  • Good investigating, analyzing, problem solving skills, mathematical – experience with statistical methods and root cause analysis tools
  • Good writing and reporting skills
  • Organization and project management skills

Salary: $110,000-$150,000 Annually

SF Bay Coffee offers their employees full benefits:

Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, 40% off Employee Discount and Costco Membership Reimbursement 

Job Type: Full-time

Work Location: Lincoln, CA

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Fair Chance Act

San Francisco Bay Coffee will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if San Francisco Bay Coffee is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act | CRD (ca.gov) webpage.